For established furniture retailers, changing core systems is one of the most significant operational decisions a business can make. While most are not planning to switch immediately, many are beginning to explore what a well-managed migration should look like, long before any change takes place.
Why Planning Makes the Difference
A successful migration isn’t defined by software alone, it’s defined by preparation. Retailers who have transitioned smoothly share several common factors:
- Early planning rather than reactive change
- Clear timelines aligned with trading cycles
- Involvement of senior leadership and store teams
- Structured data mapping before any technical work begins
When planning leads, disruption is avoided.
What Retailers Often Wish They Knew Earlier
From experience, several consistent reflections come up time and again. Many retailers say that starting conversations early, even when no decision is imminent, helps remove uncertainty and provides clarity long before any change takes place. They also recognise the importance of data quality, noting that clean, accurate product and customer information can significantly reduce both time and complexity during a transition.
A structured schedule is another key factor, as phased migration allows trading to continue as normal and prevents unnecessary downtime. Finally, retailers frequently highlight the value of having support from people who understand furniture retail, not just software, describing this as the most significant contributor to a smooth and confident process.
These lessons are universal across established, multi-site businesses.
A Realistic Timeline for Established Retailers
System transitions don’t need to be rushed. Typical phases include:
- Discovery and process mapping
- Data preparation and validation
- Configuration and integrations
- Testing and staff familiarisation
- Go-live with continued support
For most retailers, this is measured in months, not weeks, and is planned around seasonal peaks.
Migration as a Strategic Project
When approached strategically rather than technically, migration achieves far more than a like-for-like replacement. It can lead to improved visibility across stock and orders, reduced manual administration, more accurate lead times and customer updates, and better decision-making supported by reliable data. The change becomes an investment in long-term performance, not just new software.
Looking Ahead Without Pressure
Most AIS members are not looking to make immediate changes, and there is no urgency to do so. But exploring what a well-planned migration involves allows retailers to be prepared when the right time comes.
The goal isn’t speed. It’s confidence, clarity and continuity.
