Ordorite

Legal

Terms of Service

Last updated: 1 November 2026

These terms apply to the use of the Ordorite platform, including the WhatsApp Business messaging integration. By using Ordorite you agree to them. If you have a separate signed agreement with us, that agreement takes priority where it conflicts with these terms.

1. The service

Ordorite provides retail management software, including tools for managing orders, deliveries, customer records and customer communications. The WhatsApp integration lets Clients connect their own WhatsApp Business account so they can message their customers from within Ordorite.

2. Accounts

You must provide accurate information and keep your login details secure. You're responsible for activity on your account and for the actions of staff you give access to.

3. WhatsApp and Meta

  • By connecting WhatsApp you authorise Ordorite to send and receive messages on your behalf using your WhatsApp Business Account.
  • You must comply with the WhatsApp Business Policy, WhatsApp Commerce Policy and Meta's terms. This includes getting your customers' opt-in before messaging them and honouring opt-out requests.
  • Meta may charge for conversations or messages. Unless agreed otherwise, those charges are your responsibility.
  • Meta controls the WhatsApp platform. We're not responsible for outages, message limits, account restrictions or policy decisions made by Meta.

4. Acceptable use

You must not use Ordorite to send spam or unsolicited messages, break any law, infringe anyone's rights, or send harmful, misleading or offensive content. We may suspend access if we reasonably believe these terms are being broken.

5. Your data

You keep ownership of the data you put into Ordorite. You're responsible for having a lawful basis to process your customers' data and to message them. We process that data as described in our Privacy Policy.

6. Fees

Fees for Ordorite are set out in your order form or agreement with us.

7. Availability and changes

We aim to keep Ordorite available and reliable but can't guarantee uninterrupted service. We may update features from time to time and will give reasonable notice of significant changes.

8. Liability

To the extent permitted by law, Ordorite is not liable for indirect or consequential losses, or for loss of profits, revenue or data. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that can't be limited by law.

9. Termination

You can stop using Ordorite or disconnect WhatsApp at any time. We may suspend or end access if you seriously breach these terms. On termination, we'll handle your data as set out in our Data Deletion Instructions.

10. Changes to these terms

We may update these terms. The "Last updated" date shows when they last changed. Continued use after changes means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Ireland, and the Irish courts have exclusive jurisdiction.