Know Your Customers
Use connected customer profiles, purchase history and segmentation to understand your audience more clearly.
For you / Marketing teams
Furniture Retail Marketing SoftwarePowered by Customer Data
Turn connected customer data into action.
Your customers at your fingertips
One clean customer database across stores and online. Every in-store sale, online order and aftersales case sits on one customer record. There is no need to merge spreadsheets before a campaign goes out.
- Every store
- Online orders
- Aftersales history
Where customers come from, and which channels drive the most sales. “How did you hear about us” answers are reported by order value, not just by count. You can put budget behind the channels that bring in your best customers.
- Customer source
- Sales by channel
- Order value
Automated follow-ups on open quotes, plus aftercare and reconnect campaigns. Open quotes get a timely reminder, and past customers hear from you at the right moment. Fewer warm leads go cold while the team is busy on the shop floor.
- Open quote follow-ups
- Aftercare campaigns
- Reconnect campaigns
Campaign results tied to actual sales, plus review requests after delivery. See which campaigns turned into orders, not just opens and clicks. Happy customers are asked for a review once their order has been delivered.
- Campaign to sale
- Review requests
- After delivery
About Ordorite
Marketing That Starts with Knowing Your Customers
Effective retail marketing depends on understanding who your customers are, what they've purchased and how they engage with your business. But when customer information is disconnected from sales and order history, delivering relevant campaigns becomes harder. Ordorite brings customer records, transaction data and marketing tools together, giving your team the information needed to create more personalised communications. With Grow Hub, customer segmentation and email and SMS marketing capabilities, furniture retailers can move beyond generic promotions and build campaigns informed by real customer behaviour.
Smarter Campaigns
Create more relevant email and SMS communications based on customer behaviour and purchasing activity.
Stronger Relationships
Identify opportunities to reconnect with customers, encourage repeat business and build long-term loyalty.
Turn Your Customer Data into Marketing Opportunities
Discover how Ordorite Grow Hub helps your marketing team understand customers and create more targeted retail campaigns.
Key features
From Customer Insight to Marketing Action
Know your customers
Build a Clearer Picture of Your Customers
Access connected customer records, transaction histories and purchasing behaviour to inform your retail marketing strategy. One customer record covers every store, online order and aftersales case, so you see the whole relationship. There is no need to match spreadsheets from different systems before a campaign.
Create Meaningful Customer Segments
Use Grow Hub's recency, frequency and monetary (RFM) analysis to identify valuable customers, repeat buyers and re-engagement opportunities. Build segments from purchase history, product interest and delivery dates, and watch the audience total update as you go.
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“How did you hear about us” report showing order value by marketing channel
Know where your customers come from
“How did you hear about us” answers are reported by order value, not just by count. You can see which channels bring in your most valuable customers and plan spend accordingly. Potential clients can be analysed and added too, so warm leads are not forgotten.
Campaigns that convert
Deliver More Relevant Campaigns
Develop personalised email and SMS communications using customer insights and purchase information to target audiences more effectively. Grow Hub includes email, SMS, voucher and letter templates, ready to adapt to your brand.
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Quote analysis and client reconnect campaign in Grow Hub
Turn Sales Intelligence into Marketing Opportunities
Analyse customer trends, purchase patterns and quotation activity to inform promotions, follow-ups and future marketing campaigns. Client reconnect campaigns and quote analysis help you follow up open quotes and bring past customers back.
Connect your email marketing tools
Ordorite connects with Mailchimp, Klaviyo and Campaign Monitor, so you can keep the tools your team already knows. Segments built from real purchase data flow into your campaigns. Your campaigns stay connected to the customer records behind them.
Build your reputation
Trustpilot and Google Reviews
Ordorite connects with Trustpilot and Google Reviews, so asking for reviews becomes part of your normal customer journey. Happy customers can be asked at the right moment, while the experience is fresh. More genuine reviews help new customers choose you with confidence.
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WhatsApp and SMS order updates sent to a customer from Ordorite
WhatsApp and SMS
Reach customers on the channels they already use, with WhatsApp and SMS alongside email. Order updates and offers can go out from one system. Messages sit alongside the customer record, so the team has the full picture.
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AI customer service conversation across voice, chat, email and WhatsApp
AI customer service(Coming soon)
AI customer service across voice, chat, email and WhatsApp is on the way. It is designed to answer everyday questions about orders and deliveries, and hand anything complex to your team. We will share more as it becomes available.
Recognised by the industry
Trusted by retailers, recognised by the sector.
See how Ordorite fits your day as a retail marketer
Book your personalised call with our team today.