Data Deletion Instructions

Last updated: 1 November 2026

You can ask us to delete your data, including any data we received through Facebook Login or the WhatsApp Business Platform, at any time.

To request deletion

1. Email privacy@ordorite.com with the subject "Data deletion request".
2. Include your business name and the WhatsApp phone number connected to Ordorite (or, for End Customers, your phone number and the retailer you dealt with).
3. We'll confirm receipt within 5 working days and complete the deletion within 30 days. We'll let you know once it's done. Some records may be kept where the law requires it (for example invoices), and these are deleted once the legal retention period ends.

Disconnecting Ordorite from Meta

Clients can also remove Ordorite's access at any time:

• Go to Meta Business Settings → Integrations → Connected apps (or Business Integrations in your Facebook settings), select Ordorite and remove it.
• When access is removed, our access token stops working immediately and we delete the associated WhatsApp connection data within 30 days.